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Frequently Asked Questions

We know you have questions about Six Flags, and we love answering them! Here are some of the questions we are asked most frequently:

Six Flags & Cedar Fair Merger

Will there be any immediate changes at the parks from the merger?

At this time, we do not anticipate making any major changes at the park level. Our parks continue to operate on their normal schedules and our teams are focused on making people happy by delivering amazing experiences that inspire lasting connections and lifelong memories. Ultimately, we expect this combination will enable us to deliver even more engaging and entertaining experiences to guests.

Will this impact pricing, ticket options or season passes?

We do not anticipate any immediate changes to our pricing, ticket options or season passes as a result of completing this merger. However, during the season we do adjust pricing based on volume and demand in each of our markets.

Will the names of the Cedar Fair parks change?

The combined company will maintain the legacy names and branding of each park in its portfolio, and no changes to park names are planned or being contemplated at this time.

What does this mean for 2024 season passes and All Park Passports

There will be no immediate changes to 2024 season passes or 2024 All Parks Passports as a result of this merger. You can continue to use your passes as you always have.

Can my 2024 Cedar Fair Season Pass be used at Six Flags Parks?

At this time, 2024 Cedar Fair Gold or Prestige Passes with the All Park Passport add-on may only be used to access legacy Cedar Fair parks.

Can my 2024 Six Flags season pass be used at Cedar Fair parks?

At this time, 2024 Six Flags Plus and Diamond Elite memberships as well as Diamond Passes may only be used to access legacy Six Flags parks.

Will the company introduce a new season pass that provides access to all parks? If so, when will that happen?

It’s clear our guests see tremendous value in the season-pass programs. There are no plans to offer a new season pass with access to all parks in 2024. However, we believe there may be an opportunity in the future to offer expanded park access to season pass holders. Please check your home park’s website for updates on Season Pass product offerings and all park access options.

Can my 2024 Cedar Fair Pass Perks be used at Six Flags parks?

At this time, 2024 Cedar Fair Pass Perks may not be used at legacy Six Flags parks.

Can my 2024 Six Flags Passholder Rewards be used at Cedar Fair parks?

At this time, 2024 Six Flags Passholder Rewards may not be used at legacy Cedar Fair parks.

Will there be any immediate changes to Pass Holder Rewards or Pass Perks?

We do not anticipate any immediate changes to the current Rewards/Loyalty Programs at legacy Cedar Fair and Six Flags parks.

Can my 2024 Six Flags Season Pass add-ons be used at Cedar Fair parks?

At this time, 2024 Six Flags Season Pass add-ons – including Dining Pass, Season Drink Bottle, All Season Flash Pass, Speedy Parking, and Picture Pass – may not be used at legacy Cedar Fair parks.

Can my 2024 Cedar Fair Season Pass add-ons be used at Six Flags parks?

At this time, 2024 Cedar Fair Season Pass add-ons – including All Season Dining, Season Pass Drink Plans, Season Pass Fast Lane and All Season Photo Plans – may not be used at legacy Six Flags parks.

Will there be any immediate changes to hotel discounts for season passholders?

We do not anticipate any immediate changes to hotel discounts for season pass holders. Legacy Cedar Fair hotel properties will continue to offer discounts for legacy Cedar Fair park pass holders.

Will the monthly payments on a 2024 Season Pass change?

No, any current monthly payment plans will continue to be charged as originally outlined at the time of purchase.

General Information

HOUWP Hours FAQ

For more Information, see our park calendar.<a class= »faqbutton » href= »https://www.sixflags.com/splashtown/events/all » target= »_blank »>View Calendar</a>

HOUWP jobs

Splashtown has positions in various departments, and you may find this information and apply online.Visit Jobs Page

HOUWP Park Information

You may visit the various pages on the website to find information on all of our rides, shows and attractions, as well as local lodging. For information about the Houstonarea, visit https://www.visithoustontexas.com/.

HOUWP Park Opening

View our operating calendar for days and hours of operation.View Calendar

HOUWP Special Events

Visit our events calendar for upcoming events. We add events throughout the season, so be sure to check back often.

What is the Mailing Address and Phone Number?

21300 Interstate 45 North Spring, Texas 77373 (218) 355-3300

HOUWP Lost & Found

For lost items visit Guest Relations at the front gate.

HOUWP Nursing Mothers

Changing facilities for small children are located in park restrooms and changing rooms. Diapers may be purchased at the Beach Shop located towards the front gate.

HOUWP Rain

In the event of rain, Hurricane Harbor Splashtown attractions will remain open. If there is severe weather or lightning in the area, guests will be asked to exit the water until the weather passes. In the event weather conditions cause all of the rides to close for a continuous 2 hours, and if you are leaving for the day, a raincheck will be issued for admission in the same operating season.

To receive a raincheck, please present your same day receipt of purchase to the Guest Relations office located at the main entrance. Season Pass holders are not eligible for a raincheck. Once rides reopen, rainchecks will no longer be issued. Rainchecks will not be issued due to weather if the park closes for the day during the last 60 minutes of the park operation. Sorry, but we do not offer refunds.

HOUWP Smoking

SplashTown is a smoke-free environment. Smoking is permitted only in the private picnic areas and outside the park’s front gate.

HOUWP Store Belongings

Lockers are available next to Ocean Breeze Café. Cash and credit cards are accepted for all day long rentals.

Locker pricing $10.00 & $15.00 and $25.00.

HOUWP Food & Beverage

SplashTown does not allow food or beverages to be brought into the park and storage facilities are not available. You are allowed to bring in a soft sided cooler filled with bottled water. If you have brought picnic items to the park today, you will need to leave them in your vehicle. Feel free to picnic at your vehicle. A limited number of picnic tables are available outside the parks Main Gate. Please no outdoor cooking or alcohol.

Mes produits complémentaires du passeport 2024 de La Ronde/Six Flags peuvent-ils être utilisés dans les parcs Cedar Fair ?

Pour le moment, les produits complémentaires du passeport saison 2024 de La Ronde/ Six Flags – y compris le Passeport Resto,la bouteille à remplissage illimité, la Passe Flash Pass saisonnière, le Speedy Parking dans les parcs Six Flags participants et Picture Pass – ne peuvent pas être utilisées dans les parcs Cedar Fair.

Mes produits complémentaires du passeport 2024 de Cedar Fair peuvent-ils être utilisés à La Ronde/ les autres parcs Six Flags ?

Pour le moment, les produits complémentaires du passeport saison 2024 de Cedar Fair – y compris All Season Dining, Season Pass Drink Plans, Season Pass Fast Lane et All Season Photo Plans – ne peuvent pas être utilisées à La Ronde et dans les autres parcs Six Flags.

Les paiements mensuels sur un passeport saison 2024 vont-ils changer ?

Non, tous les plans de paiement mensuels actuels continueront d’être facturés comme prévu au moment de l’achat.

Y aura-t-il des changements immédiats aux bénéfices pour les détenteurs de passeports La Ronde/Six Flags ou aux Pass Perks de Cedar Fair ?

Nous ne prévoyons pas de changements immédiats aux programmes de récompenses/loyauté actuels dans les parcs Cedar Fair et La Ronde/Six Flags.

Mes bénéfices associés à mon passeport Cedar Fair 2024 peuvent-ils être utilisés à La Ronde ou les autres parcs Six Flags ?

Pour le moment, les bénéfices de passeports saison Cedar Fair 2024 ne peuvent pas être utilisés à La Ronde et les autres parcs Six Flags.

Mes bénéfices associés à mon passeport La Ronde/Six Flags 2024 peuvent-ils être utilisés dans les parcs Cedar Fair ?

Pour le moment, les bénéfices de passeports saison 2024 de La Ronde/Six Flags ne peuvent pas être utilisés dans les parcs Cedar Fair.

La société va-t-elle introduire un nouveau passeport donnant accès à tous les parcs ? Si oui, quand cela se produira-t-il ?

Nos passeports saison sont très populaires. Il n’est pas prévu d’offrir un nouveau passeport qui donne accès à tous les parcs en 2024. Cependant, nous croyons qu’il pourrait être possible d’offrir un accès élargi aux parcs pour les détenteurs de passeport saison. Veuillez consulter le site web des parcs respectifs pour des mises à jour sur les offres de passeports saison et les options d’accès aux parcs.

Mon passeport saison Six Flags 2024 peut-il être utilisé dans les parcs Cedar Fair ?

Pour le moment, les passeports saison Platine et Diamant de Six Flags ne peuvent être utilisés que pour accéder à La Ronde et aux parcs appartenant anciennement à Six Flags.

Mon passeport saison Cedar Fair 2024 peut-il être utilisé dans les parcs Six Flags ?

Pour le moment, les abonnements Cedar Fair Gold ou Prestige 2024 avec l’option All Park Passport ne peuvent être utilisés que pour accéder aux parcs appartenant anciennement à Cedar Fair.

Qu’est-ce que cela signifie pour les passeports saisons 2024 et les All Park Passports ?

La fusion ne causera aucun changement immédiat aux passeports saisons 2024 ou aux All Park Passports 2024. Vous pouvez continuer à utiliser vos abonnements comme vous l’avez toujours fait.

Y aura-t-il des changements dans les noms des parcs ?

La société issue du regroupement conservera les noms et la marque d’appartenance de chaque parc de son portefeuille. Aucun changement dans les noms des parcs n’est prévu pour le moment.

Y aura-t-il un impact sur les prix, les options de billets ou les passeports saisons?

Il n’y a pas de changement immédiat prévus quant à nos prix, options de billets ou passeports saison suite à la fusion. Cependant, nous ajustons les prix en cours de saison en fonction du volume et de la demande dans chacun de nos marchés.

Y aura-t-il des changements immédiats dans les parcs ou dans l’organisation ?

Pour le moment, nous ne prévoyons pas apporter de changements majeurs au niveau des parcs ou dans l’ensemble de l’organisation au cours de la saison estivale chargée. Notre priorité est de continuer de ravir nos clients que nous travaillons à combiner nos entreprises. Nous continuerons à mettre en œuvre les plans opérationnels déjà en place.

Can I rent a stroller or wheelchair?

Absolutely! Strollers, wheelchairs and electric convenience vehicles are available for rent at Emporium and Château du Bonbon, on a first-come, first-served basis. There is a fee as well as a refundable deposit to rent these items.

Where are the Cash to a Card kiosks located in the park?

Cash to card kiosks are located just past the main gate, across from Vol Ultime, next to Boutique Splash, and next to Boutique du Carrefour.

Can a friend save my place in line?

Even if the lines are really long and you have been waiting a long time, guests are still not permitted to save places in line, bypass others in line or exit the line and return to the same place for any reason. Guests exiting a line must go to the back of the line if they choose to return. Line jumping may be cause for ejection without refund.

Are laser pointers permitted at La Ronde?

For the safety of our Guests and employees, laser pointers are not permitted.

What is La Ronde’s alcoholic beverage policy?

No alcoholic beverages may be brought into Six Flags Parks. Alcoholic beverages purchased in the park may not leave the premises. Excessive consumption of alcohol is cause for ejection from the park without refund. No one under age 21 is permitted to consume alcoholic beverages and proper identification is required to purchase and/or consume alcoholic beverages at La Ronde.

What if my child gets separated from our group?

Don’t panic! If your children become separated from your party, contact the nearest Team Member or security officer for assistance, or go to the Lost Parents Center in the Guest Services building near the main entrance. Please point out this office to your children when you arrive so they know where to go if they get lost.

What happens if it rains?

The park contains all types of activities, many of which are not dependent upon good weather, including games and arcades. While some rides and shows may close due to rain or wind, these rides and shows are opened as soon as the weather clears. Refunds and rainchecks are not offered.

1 2 3 88

Online Purchases

What if I lose my Print-N-Go Ticket(s)?

To look up your receipt, enter your email address and your 10-digit telephone number. Once your receipt is shown, you can click the link to reprint your Print-N-Go order.

HOUWP Billing Address Error

The billing address must be entered the same as your bank or credit card company has on file. If you recently moved, consider trying your former address in the payment information fields.

HOUWP Confirmation Email

If you just purchased the ticket online, please allow a few minutes for the email to be sent to your inbox. After a few minutes, if the email has not arrived, check the Spam folder. If the receipt confirmation email is not there, it can be retrieved from the store. Click the Menu on the top left and go down to Order Lookup. From there, enter the email address and phone number used at the time of purchase and click Search. Select your order from the Order History results. Here you can view your receipt or your tickets. If you are in need of further assistance, please contact the technical support hotline at 407.261.4285 who can confirm your order details and re-send the receipt email.

HOUWP Error

If you receive an error when trying to add an item to your cart, please select the refresh icon on your screen and try again.

HOUWP How to Buy

When you first enter the store you will be presented with a display of available tickets. You can view a description of the ticket by clicking on Buy Now. If you wish to purchase the ticket, select the quantity and add to cart.

HOUWP Mobile Purchase

1. Tap the « Buy tickets » button on the Home Screen.2. Tap the Menu button in the top left to see more options.3. Select the desired tickets and quantities, confirm your total and enter your billing information. Your ticket will populate directly on your mobile device!4. Scroll down to see each ticket barcode if you purchased multiple tickets in the same transaction.

HOUWP Printing Tickets

Tickets can be printed from your computer’s printer taken straight to the gate at the venue, you will be asked to register each ticket after the purchase is complete. You may register each ticket by clicking on the « Register and Print » button on the order confirmation screen or your email receipt. Tickets already marked with « Guest » do not need to be registered individually, the venue has designated these ticket types to not require registration.

If you do not know the name of the person(s) who will use the ticket(s) at time of purchase:

You may wait to print order until you can properly register all the names from your email receipt.

You may select to print tickets individually, printing only the tickets you have registered with a name.

HOUWP Refund

All ticket purchases are final – NO EXCHANGES OR REFUNDS.

I’ve lost my Season Pass or Member ID Card, what can I do?

Your Six Flags Season Pass or Member ID Card can only be replaced by visiting Guest Relations at the Front Gate in person on any Park operating day. The replacement fee is $20. Upload your pass into the Six Flags App for convenient use.

 

Frequently Asked Questions

We know you have questions about Six Flags, and we love answering them! Here are some of the questions we are asked most frequently:

Six Flags & Cedar Fair Merger

Will there be any immediate changes at the parks from the merger?

At this time, we do not anticipate making any major changes at the park level. Our parks continue to operate on their normal schedules and our teams are focused on making people happy by delivering amazing experiences that inspire lasting connections and lifelong memories. Ultimately, we expect this combination will enable us to deliver even more engaging and entertaining experiences to guests.

Will this impact pricing, ticket options or season passes?

We do not anticipate any immediate changes to our pricing, ticket options or season passes as a result of completing this merger. However, during the season we do adjust pricing based on volume and demand in each of our markets.

Will the names of the Cedar Fair parks change?

The combined company will maintain the legacy names and branding of each park in its portfolio, and no changes to park names are planned or being contemplated at this time.

What does this mean for 2024 season passes and All Park Passports

There will be no immediate changes to 2024 season passes or 2024 All Parks Passports as a result of this merger. You can continue to use your passes as you always have.

Can my 2024 Cedar Fair Season Pass be used at Six Flags Parks?

At this time, 2024 Cedar Fair Gold or Prestige Passes with the All Park Passport add-on may only be used to access legacy Cedar Fair parks.

Can my 2024 Six Flags season pass be used at Cedar Fair parks?

At this time, 2024 Six Flags Plus and Diamond Elite memberships as well as Diamond Passes may only be used to access legacy Six Flags parks.

Will the company introduce a new season pass that provides access to all parks? If so, when will that happen?

It’s clear our guests see tremendous value in the season-pass programs. There are no plans to offer a new season pass with access to all parks in 2024. However, we believe there may be an opportunity in the future to offer expanded park access to season pass holders. Please check your home park’s website for updates on Season Pass product offerings and all park access options.

Can my 2024 Cedar Fair Pass Perks be used at Six Flags parks?

At this time, 2024 Cedar Fair Pass Perks may not be used at legacy Six Flags parks.

Can my 2024 Six Flags Passholder Rewards be used at Cedar Fair parks?

At this time, 2024 Six Flags Passholder Rewards may not be used at legacy Cedar Fair parks.

Will there be any immediate changes to Pass Holder Rewards or Pass Perks?

We do not anticipate any immediate changes to the current Rewards/Loyalty Programs at legacy Cedar Fair and Six Flags parks.

Can my 2024 Six Flags Season Pass add-ons be used at Cedar Fair parks?

At this time, 2024 Six Flags Season Pass add-ons – including Dining Pass, Season Drink Bottle, All Season Flash Pass, Speedy Parking, and Picture Pass – may not be used at legacy Cedar Fair parks.

Can my 2024 Cedar Fair Season Pass add-ons be used at Six Flags parks?

At this time, 2024 Cedar Fair Season Pass add-ons – including All Season Dining, Season Pass Drink Plans, Season Pass Fast Lane and All Season Photo Plans – may not be used at legacy Six Flags parks.

Will there be any immediate changes to hotel discounts for season passholders?

We do not anticipate any immediate changes to hotel discounts for season pass holders. Legacy Cedar Fair hotel properties will continue to offer discounts for legacy Cedar Fair park pass holders.

Will the monthly payments on a 2024 Season Pass change?

No, any current monthly payment plans will continue to be charged as originally outlined at the time of purchase.

General Information

HOUWP Hours FAQ

For more Information, see our park calendar.<a class= »faqbutton » href= »https://www.sixflags.com/splashtown/events/all » target= »_blank »>View Calendar</a>

HOUWP jobs

Splashtown has positions in various departments, and you may find this information and apply online.Visit Jobs Page

HOUWP Park Information

You may visit the various pages on the website to find information on all of our rides, shows and attractions, as well as local lodging. For information about the Houstonarea, visit https://www.visithoustontexas.com/.

HOUWP Park Opening

View our operating calendar for days and hours of operation.View Calendar

HOUWP Special Events

Visit our events calendar for upcoming events. We add events throughout the season, so be sure to check back often.

What is the Mailing Address and Phone Number?

21300 Interstate 45 North Spring, Texas 77373 (218) 355-3300

HOUWP Lost & Found

For lost items visit Guest Relations at the front gate.

HOUWP Nursing Mothers

Changing facilities for small children are located in park restrooms and changing rooms. Diapers may be purchased at the Beach Shop located towards the front gate.

HOUWP Rain

In the event of rain, Hurricane Harbor Splashtown attractions will remain open. If there is severe weather or lightning in the area, guests will be asked to exit the water until the weather passes. In the event weather conditions cause all of the rides to close for a continuous 2 hours, and if you are leaving for the day, a raincheck will be issued for admission in the same operating season.

To receive a raincheck, please present your same day receipt of purchase to the Guest Relations office located at the main entrance. Season Pass holders are not eligible for a raincheck. Once rides reopen, rainchecks will no longer be issued. Rainchecks will not be issued due to weather if the park closes for the day during the last 60 minutes of the park operation. Sorry, but we do not offer refunds.

HOUWP Smoking

SplashTown is a smoke-free environment. Smoking is permitted only in the private picnic areas and outside the park’s front gate.

HOUWP Store Belongings

Lockers are available next to Ocean Breeze Café. Cash and credit cards are accepted for all day long rentals.

Locker pricing $10.00 & $15.00 and $25.00.

HOUWP Food & Beverage

SplashTown does not allow food or beverages to be brought into the park and storage facilities are not available. You are allowed to bring in a soft sided cooler filled with bottled water. If you have brought picnic items to the park today, you will need to leave them in your vehicle. Feel free to picnic at your vehicle. A limited number of picnic tables are available outside the parks Main Gate. Please no outdoor cooking or alcohol.

Mes produits complémentaires du passeport 2024 de La Ronde/Six Flags peuvent-ils être utilisés dans les parcs Cedar Fair ?

Pour le moment, les produits complémentaires du passeport saison 2024 de La Ronde/ Six Flags – y compris le Passeport Resto,la bouteille à remplissage illimité, la Passe Flash Pass saisonnière, le Speedy Parking dans les parcs Six Flags participants et Picture Pass – ne peuvent pas être utilisées dans les parcs Cedar Fair.

Mes produits complémentaires du passeport 2024 de Cedar Fair peuvent-ils être utilisés à La Ronde/ les autres parcs Six Flags ?

Pour le moment, les produits complémentaires du passeport saison 2024 de Cedar Fair – y compris All Season Dining, Season Pass Drink Plans, Season Pass Fast Lane et All Season Photo Plans – ne peuvent pas être utilisées à La Ronde et dans les autres parcs Six Flags.

Les paiements mensuels sur un passeport saison 2024 vont-ils changer ?

Non, tous les plans de paiement mensuels actuels continueront d’être facturés comme prévu au moment de l’achat.

Y aura-t-il des changements immédiats aux bénéfices pour les détenteurs de passeports La Ronde/Six Flags ou aux Pass Perks de Cedar Fair ?

Nous ne prévoyons pas de changements immédiats aux programmes de récompenses/loyauté actuels dans les parcs Cedar Fair et La Ronde/Six Flags.

Mes bénéfices associés à mon passeport Cedar Fair 2024 peuvent-ils être utilisés à La Ronde ou les autres parcs Six Flags ?

Pour le moment, les bénéfices de passeports saison Cedar Fair 2024 ne peuvent pas être utilisés à La Ronde et les autres parcs Six Flags.

Mes bénéfices associés à mon passeport La Ronde/Six Flags 2024 peuvent-ils être utilisés dans les parcs Cedar Fair ?

Pour le moment, les bénéfices de passeports saison 2024 de La Ronde/Six Flags ne peuvent pas être utilisés dans les parcs Cedar Fair.

La société va-t-elle introduire un nouveau passeport donnant accès à tous les parcs ? Si oui, quand cela se produira-t-il ?

Nos passeports saison sont très populaires. Il n’est pas prévu d’offrir un nouveau passeport qui donne accès à tous les parcs en 2024. Cependant, nous croyons qu’il pourrait être possible d’offrir un accès élargi aux parcs pour les détenteurs de passeport saison. Veuillez consulter le site web des parcs respectifs pour des mises à jour sur les offres de passeports saison et les options d’accès aux parcs.

Mon passeport saison Six Flags 2024 peut-il être utilisé dans les parcs Cedar Fair ?

Pour le moment, les passeports saison Platine et Diamant de Six Flags ne peuvent être utilisés que pour accéder à La Ronde et aux parcs appartenant anciennement à Six Flags.

Mon passeport saison Cedar Fair 2024 peut-il être utilisé dans les parcs Six Flags ?

Pour le moment, les abonnements Cedar Fair Gold ou Prestige 2024 avec l’option All Park Passport ne peuvent être utilisés que pour accéder aux parcs appartenant anciennement à Cedar Fair.

Qu’est-ce que cela signifie pour les passeports saisons 2024 et les All Park Passports ?

La fusion ne causera aucun changement immédiat aux passeports saisons 2024 ou aux All Park Passports 2024. Vous pouvez continuer à utiliser vos abonnements comme vous l’avez toujours fait.

Y aura-t-il des changements dans les noms des parcs ?

La société issue du regroupement conservera les noms et la marque d’appartenance de chaque parc de son portefeuille. Aucun changement dans les noms des parcs n’est prévu pour le moment.

Y aura-t-il un impact sur les prix, les options de billets ou les passeports saisons?

Il n’y a pas de changement immédiat prévus quant à nos prix, options de billets ou passeports saison suite à la fusion. Cependant, nous ajustons les prix en cours de saison en fonction du volume et de la demande dans chacun de nos marchés.

Y aura-t-il des changements immédiats dans les parcs ou dans l’organisation ?

Pour le moment, nous ne prévoyons pas apporter de changements majeurs au niveau des parcs ou dans l’ensemble de l’organisation au cours de la saison estivale chargée. Notre priorité est de continuer de ravir nos clients que nous travaillons à combiner nos entreprises. Nous continuerons à mettre en œuvre les plans opérationnels déjà en place.

Can I rent a stroller or wheelchair?

Absolutely! Strollers, wheelchairs and electric convenience vehicles are available for rent at Emporium and Château du Bonbon, on a first-come, first-served basis. There is a fee as well as a refundable deposit to rent these items.

Where are the Cash to a Card kiosks located in the park?

Cash to card kiosks are located just past the main gate, across from Vol Ultime, next to Boutique Splash, and next to Boutique du Carrefour.

Can a friend save my place in line?

Even if the lines are really long and you have been waiting a long time, guests are still not permitted to save places in line, bypass others in line or exit the line and return to the same place for any reason. Guests exiting a line must go to the back of the line if they choose to return. Line jumping may be cause for ejection without refund.

Are laser pointers permitted at La Ronde?

For the safety of our Guests and employees, laser pointers are not permitted.

What is La Ronde’s alcoholic beverage policy?

No alcoholic beverages may be brought into Six Flags Parks. Alcoholic beverages purchased in the park may not leave the premises. Excessive consumption of alcohol is cause for ejection from the park without refund. No one under age 21 is permitted to consume alcoholic beverages and proper identification is required to purchase and/or consume alcoholic beverages at La Ronde.

What if my child gets separated from our group?

Don’t panic! If your children become separated from your party, contact the nearest Team Member or security officer for assistance, or go to the Lost Parents Center in the Guest Services building near the main entrance. Please point out this office to your children when you arrive so they know where to go if they get lost.

What happens if it rains?

The park contains all types of activities, many of which are not dependent upon good weather, including games and arcades. While some rides and shows may close due to rain or wind, these rides and shows are opened as soon as the weather clears. Refunds and rainchecks are not offered.

1 2 3 88

Online Purchases

What if I lose my Print-N-Go Ticket(s)?

To look up your receipt, enter your email address and your 10-digit telephone number. Once your receipt is shown, you can click the link to reprint your Print-N-Go order.

HOUWP Billing Address Error

The billing address must be entered the same as your bank or credit card company has on file. If you recently moved, consider trying your former address in the payment information fields.

HOUWP Confirmation Email

If you just purchased the ticket online, please allow a few minutes for the email to be sent to your inbox. After a few minutes, if the email has not arrived, check the Spam folder. If the receipt confirmation email is not there, it can be retrieved from the store. Click the Menu on the top left and go down to Order Lookup. From there, enter the email address and phone number used at the time of purchase and click Search. Select your order from the Order History results. Here you can view your receipt or your tickets. If you are in need of further assistance, please contact the technical support hotline at 407.261.4285 who can confirm your order details and re-send the receipt email.

HOUWP Error

If you receive an error when trying to add an item to your cart, please select the refresh icon on your screen and try again.

HOUWP How to Buy

When you first enter the store you will be presented with a display of available tickets. You can view a description of the ticket by clicking on Buy Now. If you wish to purchase the ticket, select the quantity and add to cart.

HOUWP Mobile Purchase

1. Tap the « Buy tickets » button on the Home Screen.2. Tap the Menu button in the top left to see more options.3. Select the desired tickets and quantities, confirm your total and enter your billing information. Your ticket will populate directly on your mobile device!4. Scroll down to see each ticket barcode if you purchased multiple tickets in the same transaction.

HOUWP Printing Tickets

Tickets can be printed from your computer’s printer taken straight to the gate at the venue, you will be asked to register each ticket after the purchase is complete. You may register each ticket by clicking on the « Register and Print » button on the order confirmation screen or your email receipt. Tickets already marked with « Guest » do not need to be registered individually, the venue has designated these ticket types to not require registration.

If you do not know the name of the person(s) who will use the ticket(s) at time of purchase:

You may wait to print order until you can properly register all the names from your email receipt.

You may select to print tickets individually, printing only the tickets you have registered with a name.

HOUWP Refund

All ticket purchases are final – NO EXCHANGES OR REFUNDS.

I’ve lost my Season Pass or Member ID Card, what can I do?

Your Six Flags Season Pass or Member ID Card can only be replaced by visiting Guest Relations at the Front Gate in person on any Park operating day. The replacement fee is $20. Upload your pass into the Six Flags App for convenient use.

 

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