Guests with disabilities
Six Flags’ Attraction Access Program is designed to accommodate guests with disabilities or certain other qualifying impairments so they may participate in the enjoyment of our Parks. Each attraction at Six Flags has been evaluated for the criteria necessary for an individual to ride safely. We strive to make sure that Six Flags is fun and accessible for everyone and lots of guests with disabilities enjoy the park every day.
- A guest with disabilities pays the price corresponding to his or her height. However, the person accompanying them (and who must be at least 12 years old) gets in for FREE.
- Six Flags offers an Attraction Accessibility Pass for guests with disabilities qualifying as handicap within the meaning of Charter of Human Rights and Freedoms, CQLR, c. C-12 who might not otherwise be able to enjoy rides in our parks. Beginning May 21, 2016 due to growing abuse by others, guests who are unable to wait in ride lines due to a mobility-related disability or other disability (visible or not) will need to provide a doctor’s note and photo ID to receive an Attraction Accessibility Pass. Any guest requesting use of one of these special passes will need to provide a doctor’s note at Guest Services at the time they pick up the pass.
- Our goal is to accommodate guests with disabilities while reducing the number of guests who abuse the policy — and create a more enjoyable visit for each and every Six Flags guest.
- We apologize for any inconvenience this may cause certain guests and thank you for helping us meet our goal of creating a more enjoyable visit for each and every Six Flags guest.
- Guests who request the Attraction Accessibility Pass who do not have a disability or other impairment (visible or not) will be considered in violation of our Guest Code of Conduct and may be subject to civil penalties.
Safety & Accessibility Guide
This Six Flags Guest Safety and Accessibility Guide includes important information to assist Guests with planning their visit to the park and enjoy its various attractions, rides, services and amenities. In this Guide, Guests will find specific information for individuals with disabilities within the meaning of Charter of Human Rights and Freedoms, CQLR, c. C-12 and along with general policies and guidelines.
We work closely with the manufacturer of each of our rides and our policies incorporate the manufacturers’ guidelines as well as the requirements of the Americans With Disabilities Act. We hope that this Guide will help Guests make the best choices to ensure a safe, comfortable and convenient experience at the park. If, at any time, Guests need additional assistance or a further explanation of our policies and guidelines, they should feel free to ask any Six Flags Team Member.
Attraction Access Pass
Our goal is to safely accommodate the needs of all Guests.
What is the Attraction Access Pass?
Six Flags’ Attraction Accessibility Program is designed to accommodate guests with disabilities or certain other qualifying impairments so they may participate in the enjoyment of our Parks. Each attraction at Six Flags has been evaluated for the criteria necessary for an individual to ride safety. Our ridership criteria (set forth on page 5 of this Guide) is based on the requirements of the attraction manufacturer and the ability of guests to utilize all safety restraints and devices as designed, while maintaining the proper riding position throughout the duration of the ride. It is our policy to allow anyone to ride who meets all of these requirements and does not cause or create a legitimate safety concern to herself/himself or others. Our Attraction Accessibility Program matches the individual abilities of our guests to the ridership criteria for each attraction.
The Attraction Accessibility Program is an accommodation designed to provide equal access to Park attractions and not to bypass other guests waiting in the standard queue.
How to Obtain the Attraction Access Pass
The following procedures apply to guests who wish to participate in our Attraction Accessibility Program:
- Guests can visit our Ride Information Center (Guest Services) to obtain Six Flags’ Safety & Accessibility Guide to review the rider requirements of each ride or attraction. This Guide is also available on our website at Guest Safety and Accessibility Guide.
- To obtain an Attraction Accessibility Pass guests with disabilities, mobility impairments or certain other qualifying impairments should visit the Ride Information Center (Guest Services) inside the Park. Such guest will be required to present a valid doctor’s note in order to receive an Attraction Accessibility Pass. The doctor’s note must include the name of the individual requesting the Attraction Accessibility Pass, doctor’s name, address, phone number and his/her signature on his/her letter head that includes their medical ID number, along with a statement indicating the guest has a disability or other qualifying impairment that prevents the guest from waiting in a standard queue. Please note that the nature of the disability should not be provided in the doctor’s note. If the disability is of a temporary nature, the doctor’s note should state the time period of the temporary disability. A photo identification must be presented at the time of issuances, (for children 12 and under, photo ID of the parent or guardian would be accepted).
Maximum Party Size
In an effort to provide equal treatment to all of our guests, only those guests with a disability or other qualifying impairment and up to three (3) riding companions will be allowed to access attractions through the alternate entrance. If the guest’s party is larger than four (4) guests, the other members of the party will be required to enter the ride or attraction through the standard queue.
How to Use the Attraction Access Pass
To use the Attraction Accessibility Pass, the guest should proceed to the attraction’s alternate entrance and show the attraction attendant the Attraction Accessibility Pass. The attraction attendant will document a reservation time that is comparable to the current wait time for the same ride/attraction. The guest, and up to three (3) riding companions, can then return to the attraction, using the alternate entrance, at the time of the reservation in order to ride.
A guest using an Attraction Accessibility Pass may rest in a comfortable location or enjoy other attractions in the area until the assigned reservation time has come or when the others from the guest’s party waiting in the standard queue reach the boarding platform. There is a 15 minute grace period for late arrivals.
A guest with an Attraction Accessibility Pass must ride in order for the guest’s companions to utilize the Attraction Accessibility Pass to enter the attraction through the alternate entrance. If the guest with an Attraction Accessibility Pass chooses not to ride, the guest’s companions must wait in the standard queue.
Attraction Accessibility Passes are not designed to bypass or “skip” the standard queue and the wait will be equal to the posted wait times. Individuals found to be fraudulently using the Attraction Accessibility Pass will be in violation of our Guest Code of Conduct and may be subject to civil penalties. Violators may also be asked to leave the Park without any refund.
Every day we welcome guests with disabilities in our park. Six Flgs strives to make sure that La Ronde is fun and accessible for everybody. It is possible to rent wheelchairs at the main entrance between the information counter and the locker counter right at your left once you went through the turnstiles and at the Château du bonbon shop at the back entrance of La Ronde. The location fee is $16 and you need to leave a $30 deposit.
Since the number of wheelchairs is limited, we suggest that you bring your own or that you arrive early to make sure there is one available for you. Please note that the location of a wheelchair doesn’t guarantee an access to the rides.
Trained service animals are welcome at our Six Flags Theme Parks. Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities. Examples of such work or tasks include guiding people who are blind, alerting people who are deaf, pulling a wheelchair, alerting and protecting a person who is having a seizure, reminding a person with mental illness to take prescribed medications, calming a person with Post Traumatic Stress Disorder (PTSD) during an anxiety attack, or performing other duties. Service animals are working animals, not pets. The work or task a dog has been trained to provide must be directly related to the person’s disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals. Miniature horses that have been individually trained to do or perform tasks for people with disabilities will qualify as service animals.
Service animals must be house broken and remain on a leash or harness and under the control of their handler at all times. Guests whose service animal demonstrates aggressive and/or annoying actions toward a guest or Team Member will be directed to remove the animal from the park.
Service animals are welcome in most locations of the park. Most of our rides are not equipped or designed for accessibility to service animals. Therefore, a member of your party must be available to stay with the animal while you ride.
Frequently Asked Questions
Do I need to bring a doctor's note every visit ?
A doctor’s note will only be required for your next visit. We will make a notation in our system for all future visits. Only the nature of the document (e.g. medical attestation, etc), the personal identification information and the name of the employee who did the verification will be recorded in the system. (Remember that guests who request the Attraction Accessibility Pass that do not have a disability or impairment will be in violation of our Guest Code of Conduct and may be subject to civil penalties.)
What if I don't have a doctor's note ?
We sincerely apologize for this inconvenience, however an increasing number of guests are abusing the accessibility system and we want to ensure that we meet the needs of guests with disabilities who cannot wait in lines. We are happy to issue you a courtesy pass for this visit, however a doctor’s note will be required on your next visit to obtain an Attraction Accessibility Pass.
What should the doctor's note include
The doctor’s note must include the name of the individual requesting the Attraction Accessibility Pass, doctor’s name, address, phone number and his/her signature on their letter head that includes their medical ID number, along with a statement indicating the guest has a disability or other qualifying impairment that prevents the guest from waiting in a standard queue. Please note that the nature of the disability should not be provided in the doctor’s note. If the disability is of a temporary nature, the doctor’s note should state the time period of the temporary disability as well as that of the functional limitation. A photo identification must be presented at the time of issuances, (for children 12 and under, photo ID of the parent or guardian would be accepted).
If I have a cast, brace on/in a wheelchair do I need doctor’s note since my disability is obviously visible ?
Yes. To ensure fairness, the new policy applies equally to all guests with disabilities or other impairments, whether visible or not. All guests with a disability or other qualifying impairment that prevents them from standing in line for an extended period are required to present a valid doctor’s note in order to receive an Attractions Access Pass. This measure aims to reduce the past abuse of the accessibility system and is necessary considering our employees do not have the expertise to evaluate whether a handicap of any nature causes functional limitations.
Does Six Flags respects its obligations pursuant to the Charter of Human Rights and Freedoms, CQLR c. C-12 towards guests with disabilities ?
The safety and well-being of our guests and employees is our absolute highest priority. This policy was implemented to better serve guests with disabilities and other impairments and ensure they have equal access to our rides and attractions. Our goal is to provide a safe and enjoyable visit for all our guests while accommodating their wide variety of needs.
Isn't your new policy is against HIPPA or ADA ?
Our new policy is in full compliance with both HIPPA and the ADA. We will not require you to share the nature of your disability. We only require a signed doctor’s note indicating that your disability or other impairment prevents you from standing in a ride queue for extended periods of time.