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Guest Relations

We want to make sure you have a great time at Six Flags Great Adventure. So we’re always available to answer questions, offer advice and hear your suggestions. Visit us at the Guest Relations kiosk on Main Street when you arrive at the park, and our helpful staff will be happy to assist you however we can.


Requests for 2023 donations will be taken soon. Please check back in early spring.


We strive to safely accommodate the needs of all guests including guests with disabilities. Please view our Guests with Disabilities page for information regarding safety and accessibility guidelines and our Attraction Access Passes. A copy of our Safety and Accessibility guide is available online and also at Guest Relations.


If your child gets lost or separated from your party, don’t panic. Contact a Six Flags staff member or security officer for assistance. You can also visit our Lost Parents/Baby Care area located in Bugs Bunny National Park. Before visiting, be sure to tell your children to contact a Six Flags employee if they get lost. We also encourage you to establish a special meeting place in advance, just in case your group becomes separated.

We regret that personal pages cannot be broadcast through the park, but you can leave messages for other members of your party at Guest Relations.

The park offers many activities that are amazingly fun in any kind of weather — including shows, restaurants, shops, games and arcades. Guest safety is our number one priority. There are certain weather circumstances that may cause the entire park to close earlier than scheduled or not open at all. If rain, wind or electrical storms force us to close certain rides for your safety, they will re-open as soon as safe operations can be assured.

Six Flags Great Adventure will issue a complimentary return ticket to enjoy the park on another day if a power failure or severe weather causes the shut down of the majority of the rides at our Park for more than 90 minutes at a time. You must present your original Six Flags Great Adventure one-day ticket stub or receipt with the correct date to the Guest Relations Office in order to receive a free return ticket. Tickets are non-refundable.

Guests who need to replace a lost or stolen Membership or Pass card can do so at Guest Relations in the park for an additional fee of $15.00.  Guests can also opt out of replacing their card and add their Membership or Season Pass card to the Six Flags app.

Your safety is our top priority. All guests are required to pass through security screenings and have their bags inspected. Inappropriate items should be left at home or in your car.

Guest Relations

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