Accessibility
First and foremost, Six Flags Discovery Kingdom is about fun. Fun for everyone! Here you’ll find everything you need to know about navigating and enjoying the park and all of its experiences for those with disabilities. And if you can’t find the answers here, feel free to download our Guest Accessibility Guide, contact us, or stop by Ride Information Center / Guest Services.
We work closely with the manufacturer of each of our rides and our policies incorporate the manufacturers’ guidelines as well as the requirements of the Americans With Disabilities Act (ADA). We hope that this Guide will help Guests make the best choices to ensure a safe, comfortable and convenient experience at the park. If, at any time, Guests need additional assistance or a further explanation of our policies and guidelines, they should feel free to ask any Six Flags Employee.
Safety & Accessibility Guide
We work closely with the manufacturer of each of our rides and our policies incorporate the manufacturers’ guidelines as well as the requirements of the Americans With Disabilities Act. We hope that this Guide will help Guests make the best choices to ensure a safe, comfortable and convenient experience at the park. If, at any time, Guests need additional assistance or a further explanation of our policies and guidelines, they should feel free to ask any Six Flags Team Member.
Attraction Accessibility Program and IBCCES Accessibility Card
Information about where Guests access the ride is posted on each attraction’s Safety Guide sign. All Guests are required to meet all riding requirements for every attraction, including height and health restrictions to safely ride/participate.
The following procedures apply to Guests who wish to participate in our Attraction Accessibility Program:
Guests with mobility restrictions or cognitive impairments who request reasonable accommodations are encouraged to obtain the IBCCES Accessibility Card (IAC) by registering at http://www.accessibilitycard.org or via the Accessibility Card mobile App. Once a Guest has filled out the online application and uploaded necessary documentation into a secure online portal, they will be able to access their digital Accessibility Card. Guests will present the IBCCES Accessibility Card to Ride Information Center / Guest Services upon their arrival at the park to express their accommodation needs. Some questions are asked to ensure that the Guest has the required physical criteria in order to safely experience attractions. Following that conversation, the Ride Information Center / Guest Services Associate will provide the details needed to participate in the program.
Six Flags Attraction Accessibility Program is designed to provide equal access to all Guests and does not provide immediate boarding on to attractions.
Note: Only IBCCES can issue the IBCCES Accessibility Card, and not Six Flags Discovery Kingdom
Wheelchairs
For your convenience, wheelchair rentals are also available next to the lockers after the Entry Plaza. The fee for a standard wheelchair is $35 plus a $50 deposit, and an Electronic Convenience Vehicle (ECV) is $60 plus a $50 deposit. Debit/Credit Card required for wheelchair deposit. Because there are a limited number of wheelchairs and ECVs for rent, we suggest you bring your own and/or come early to ensure availability.
Guests may also use their own wheelchairs or ECV’s. If you need to take the rented wheelchair or ECV outside of the park, a Team Member escort is necessary to do so. Please ask for assistance at the park Exit. Battery recharging is also available at the Rental Center.
Guests relying on wheelchairs and other mobility aids are permitted to use special access entrances when available. However, Guests should be aware that most, if not all rides, require transfer from the wheelchair to the ride seat. Entry, Exit and Transfer must be accomplished independently by the Guest or with the assistance of a member from his/her party. Additional information about alternative access routes is available at the Ride Information Center (Guest Services).Service Animals
Trained service animals are welcome at our Six Flags Theme Parks. Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities. Examples of such work or tasks include guiding people who are blind, alerting people who are deaf, pulling a wheelchair, alerting and protecting a person who is having a seizure, reminding a person with mental illness to take prescribed medications, calming a person with Post Traumatic Stress Disorder (PTSD) during an anxiety attack, or performing other duties. Service animals are working animals, not pets. The work or task a dog has been trained to provide must be directly related to the person’s disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals. Miniature horses that have been individually trained to do or perform tasks for people with disabilities will qualify as service animals.
Service animals must be house broken and remain on a leash or harness and under the control of their handler at all times. Guests whose service animal demonstrates aggressive and/or annoying actions toward a Guest, Team Member, animal or animal attraction will be directed to remove the animal from the park.
Service animals are welcome in most locations of the park. Most of our rides are not equipped or designed for accessibility to service animals. Therefore, a member of your party must be available to stay with the animal while you ride.
Guests may take advantage of our Kid Swap policy for staying with their service animal. However, park Team Members will not take responsibility for, or provide care to any service animal. Refer to the section on Kid Swap for more information.
Service Animal “Relief Areas” are located at Chabot Stadium and near White Water Safari. In order to access the animal relief area by Chabot Stadium, please use the walkway to the left of Seaside Junction. This walkway will lead to a grassy area which is designated for Animal Relief use. The Animal Relief area near White Water Safari is the large grassy area at the base of the hill. Owners are responsible for disposing of their animal’s waste.
Further, the Park has service animal relief areas which are designated on the Park Map for the convenience of guest and their service animals.
Frequently Asked Questions
No. Guests should not bring any doctor’s notes or other medical documentation disclosing private details regarding the nature of their disability to the park.
All Guests who believe they would benefit from reasonable accommodations are encouraged to register with IBCCES as described above in advance of their park visit to streamline the identification of reasonable accommodations. Proof of IBCCES registration and the accompanying Information Sheet shall be deemed sufficient documentation to support issuance of an AAP by the Ride Information Center (Guest Services) for requested reasonable accommodations.
The safety and well-being of our guests and employees is our absolute highest priority. This policy was implemented to better serve guests with disabilities and other impairments and ensure they have equal access to our rides and attractions. Our goal is to provide a safe and enjoyable visit for all our guests while accommodating their wide variety of needs.
No. Guests requiring use of wheelchairs or other mobility aids do not need to substantiate their disability in order to receive reasonable accommodations. However, if accommodations other than use of a wheelchair-accessible entrance are required, then verification of additional accommodations may be required. For example, for Guests who, due to mobility limitations or any other disability, feel they cannot wait in the standard queue for rides, Six Flags offers the AAP program. Guests who wish to avail themselves of the AAP program are encouraged to register with IBCCES before their visit to streamline the identification of reasonable accommodations. Six Flags accepts proof of IBCCES registration and the accompanying Information Sheet as sufficient documentation to support issuance of an AAP by the Ride Information Center (Guest Services) for requested reasonable accommodations.
Our policy is in full compliance with both HIPAA and the ADA. Six Flags does not require you to share the nature of your disability and discourages all Guests from bringing documentation reflecting private medical information disclosing the nature of Guests’ disability to the park.
The Equal Access Pass program was completely replaced by the Attraction Access Pass program. The Attraction Access Pass program is part of our continuing effort to ensure that Guests with disabilities have the best possible experience while visiting our park.
No. To the extent any Guest requires an AAP that permits them to modify the standard ride queue process, Guests must provide appropriate verification of the need for that accommodation. However, to ensure minimal burden to Guests, Six Flags will accept registration with IBCCES and the accompanying Information Sheet as sufficient documentation for issuance of an AAP and requested reasonable accommodations. Guests are encouraged to register with IBCCES prior to visiting the park to streamline the identification of reasonable accommodations at the Ride Information Center (Guests Services) and issuance of an AAP.
The IAC applies to all cognitive disorders and physical impairments.
You must apply to IBCCES annually for a new IBCCES IAC card. The IAC is valid for one year.
Guests are strongly encouraged to register with IBCCES and obtain an IAC before visiting the Ride Information Center (Guest Services) at the park as pre-registration will streamline the process of identifying reasonable accommodations and issuance of an AAP, and minimize any delays in Guests’ ability to enjoy the park and its attractions.
Guests who require an AAP because they have a disability that prevents them from waiting in the standard queue line to fully enjoy their experience at the park will need to substantiate their need for that accommodation. Six Flags accepts proof of IBCCES registration and the accompanying Information Sheet as sufficient support for issuance of an AAP.
No – Six Flags does not require or accept doctor’s notes at the Ride Information Center (Guest Services). This policy is intended to protect Guests’ privacy.
Yes, to receive helpful accommodations, Guests must visit the Ride Information Center (Guest Services)