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Guest Relations

We want to make sure you have a great time at Six Flags America. So we’re always available to answer questions, offer advice and hear your suggestions. Visit us at Guest Relations, at the front entrance, when you arrive at the park, and our helpful staff will be happy to assist you however we can.

Donations/Community Relations

Please visit https://www.sixflags.com/america/about-us/community for more information.

Guest with Disabilities

We strive to safely accommodate the needs of all guests including guests with disabilities. Please view our Guests with Disabilities page for information regarding safety and accessibility guidelines and our Attraction Access Passes. A copy of our Safety and Accessibility guide is available online and also at Guest Relations.


Lost Children

If your child gets lost or separated from your party, don’t panic. Contact a Six Flags staff member or security officer for assistance. You can also visit Lost Parents inside First Aid located on Main Street. Before visiting, be sure to tell your children to contact a Six Flags employee if they get lost. We also encourage you to establish a special meeting place in advance, just in case your group becomes separated.

Park Announcements

We regret that personal pages cannot be broadcast through the park, but you can leave messages for other members of your party at Guest Relations.

Season Pass

Guests who need to replace a lost or stolen Season Pass can visit Guest Relations at the park.

Rain and Severe Weather

The park offers many activities that are amazingly fun in any kind of weather—including indoor shows, restaurants, shops, games and arcades. Guest safety is our number one priority. There are certain weather circumstances that may cause the entire park to close earlier than scheduled or not open at all. If rain, wind or electrical storms force us to close certain rides for your safety, they will re-open as soon as safe operations can be assured. Refunds or rain checks for inclement weather are not offered.

Season Pass Replacement

There will be a $15.00 charge for the replacement of a lost or stolen Season Pass.


Your safety is our top priority. All guests are required to pass through an electronic security screening system at the front gates and have their bags inspected. Inappropriate items should be left at home or in your car.

Guest Relations

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